Financial Services Guide

Financial Services Guide – Part One



This Financial Services Guide (FSG) is issued with the authority of Sentry Financial Services Pty Ltd ABN 30 113 531 034 Australian Financial Services Licence (AFSL) No. 286786 (Sentry).

This FSG is designed to assist you in determining whether to use any of the services offered by Sentry or its Authorised Representatives.

This FSG contains information about:

  • Sentry, who as the Licensee, is responsible for the financial
  • Your financial Adviser
  • The financial services and products your Adviser can provide
  • How Sentry, your Adviser and other related parties are paid for the
    financial planning services provided to you
  • Any associations or relationships that could create potential
    conflicts of interest
  • Details of who to contact should you have a complaint


Authorised Representative Profile

This FSG must be read in conjunction with Part Two as it forms part of this FSG. It provides detailed information about your Adviser such as their contact details, referral sources and the types of financial products they can advise and deal in.

Please retain both Part One and Part Two for your reference and any future dealings with Sentry.


What other documents might you receive?

You might receive the following documents to help you make an informed decision on any financial strategy or recommended financial product.


Statement of Advice (SOA)

All personal advice provided to you will be outlined in an SOA, Record of Advice (ROA) or other forms of documentation.

The SOA is used for initial advice and will contain the commissions and information on relevant associations.

Where further advice is provided that does not involve a significant change your Adviser will provide an ROA. Where the is a significant change you will be provided with an SoA.



Product Disclosure Statement (PDS)

You will receive a PDS if your Adviser has provided advice on a particular product. The PDS will contain the information you need in order to decide whether the financial product is appropriate for you.


Who is Sentry?

Sentry conducts business through a network of financial Advisers who are appointed as Authorised Representatives under Sentry’s AFSL.

Where Sentry has appointed a corporate entity as an Authorised Representative, employees of that company who give advice will also be authorised by Sentry.

Who is your Adviser?

Your Adviser will be the authorised representative listed in Part Two of this FSG.


What kinds of financial services, products and advice are available to you?

Sentry can provide advice and strategies on the following, but not limited to:

  • Savings and wealth creation
  • Financial management
  • Investment
  • Superannuation
  • Pre Retirement
  • Retirement
  • Self managed superannuation funds
  • Financial protection and insurance
  • Estate planning
  • Centrelink
  • Salary packaging
  • Business succession
  • Finance and gearing

Sentry’s Advisers can offer a range of insurance, investment, superannuation and retirement strategies and products. Please refer to Part Two of this FSG for the services which your Adviser is authorised to provide.

Sentry supports your Adviser by providing financial product research. This helps your Adviser select products that will help you reach your financial goals.

Sentry’s Advisers act for you and not for any life insurance company, fund manager or bank.



How will you pay for the services provided and what do they cost?

As the provider of professional services, your Adviser will charge for the advice and services they provide to you. Depending on the services you require, your Adviser may charge by a variety of methods. Below is a guide as to how fees and commissions may be charged. Specific information on your Adviser’s fees and charges can be found in Part Two of this FSG. All fees and charges will be disclosed in the SOA, ROA and/or PDS.

Your Adviser will discuss both the rate and method of payment with you before any financial services are provided, and will confirm any ongoing fees payable and the related services with you, each year.


Fee for Service

We may charge a fee for the provision of advice and/or implementation of recommendations. Depending on your circumstances and the complexity of the work involved, this fee may be a fixed dollar amount, a percentage rate based on the value of your proposed investment portfolio, an hourly rate for time spent providing the services, or a combination of these.



Commissions may be paid from a product provider to Sentry and are at no additional cost to you. Initial commission may be paid at the time you obtain the product with ongoing commissions paid during the life of the product. From 1st July 2013 product providers may pay Sentry initial commission and ongoing commission only in respect of some life insurance products. Sentry may continue to receive ongoing commissions on any investment product that was in existence at 30 June 2013, however there is no commission payable on new investment products from 1 July 2013.



If you are referred to a third party provider, the provider may pay your Adviser a referral payment. Likewise, if you have been referred to your Adviser, we may pay the referrer a fee. Details of the payment
will be disclosed in your Statement of Advice. Referrer fees are at no additional cost to you.

How are Sentry and your Adviser paid?

Except for your investment funds and policy premium payments where these are paid directly to the product provider, all payments are payable to Sentry.

Sentry will retain between 0% and 10% of these payments and forward the balance to your Adviser. For example, if Sentry receives $100 in fees from a product provider Sentry will may retain $10 and forward $90 to your Adviser.

Your Adviser may also pay Sentry a fixed monthly administration fee for providing business support services, and is at no additional cost to yourself.

What other benefits may product providers give to Sentry or your Adviser?

Some product providers may pay Sentry allowances which are at no additional cost to you. These are payable to assist Sentry with business development, marketing, education, training and professional development expenses for its Advisers.

Sentry may receive up to 0.20% per annum from certain platform providers and fund managers based on the level of investments placed with them. For example, if you invested $10,000, up to $20 per annum may be paid to Sentry.

In certain restrictive circumstances, Sentry may receive benefits in the form of an additional payment of up to 10% per annum from insurance providers based on the amount of premium paid to them. For example, if you paid $1,000 in premium for an insurance policy, up to $100 may be paid to Sentry.

Some product providers may give Sentry or your Adviser other benefits such as entertainment or sponsorship. Both Sentry and your Adviser maintain a Register in line with industry standards to document any benefits received.

You have the right to request for further information in relation to the remuneration, the range of amounts or rates of remuneration, and other benefits received by Sentry and/or your Adviser.

 Goods and Services Tax (GST)

All financial payments, commissions and fees are subject to GST.

Does Sentry have any relationships or associations with financial product issuers?

Sentry or its related entities may have affiliations with some of the investment and product providers that appear on Sentry’s Approved Product List (APL). Details of any affiliation relative to the advice you will be receiving from your Adviser will be disclosed in your SOA.

Sentry is a related entity of Compass Funds Management Pty Ltd and FPI Investments Pty Ltd.

What information should you provide to receive personal advice?

Your Adviser will complete a Client Questionnaire with you which will record your personal objectives, lifestyle goals, details of your current financial situation and any other relevant information.

The information obtained will be assessed by your Adviser to assist them in providing appropriate advice.

You have the right to withhold personal information, but this may compromise the effectiveness of the advice you receive.

You should read any warnings contained in the client questionnaire and SOA carefully before making any decision relating to a financial strategy or product.

As a financial service provider, we have an obligation under the Anti Money Laundering and Counter Terrorism Finance Act to verify your identity and the source of any funds. This means that we will ask you to present identification documents such as passports and driver’s licence. We will also retain copies of this information. We assure you that this information will be held securely. We cannot provide you with services if you are unwilling to provide this information.

Sentry and your Adviser are committed to complying with a privacy policy to protect the privacy and security of your personal information. Please ask your Adviser if you wish to obtain a copy of our privacy policy.

How can you give instructions to your Adviser about your financial products?

You may specify how you would like to give us instructions. For example you may nominate to instruct us to act by telephone, fax, e-mail or other.


Compensation arrangements

Sentry confirms that it has arrangements in place to ensure it continues to maintain Professional Indemnity insurance in accordance with s.912B of the Corporations Act 2001 (as amended). In particular our Professional Indemnity insurance, subject to its terms and conditions, provides indemnity up to the Sum Insured for Sentry and our authorised representatives/representatives/employees in respect of our authorisations and obligations under our AFSL.

What should you do if you are not satisfied with our services?

If you have any complaints about the services provided, please take the following steps:

  • Contact your Adviser and tell them about your complaint.
  • If your complaint is not satisfactorily resolved within 5 working days, please contact Sentry’s Compliance Manager by telephone or in writing. Sentry will try to resolve your complaint quickly and fairly
  • If you do not get a satisfactory outcome, you have the right to escalate your complaint to the Financial Ombudsman Service Limited, GPO Box 3, Melbourne Vic 3001, telephone toll free 1300 780 808. Sentry is a member of this Service.

Issued By

Sentry Financial Services Pty Ltd
ABN 30 113 531 034 | AFSL 286786
Level 1, 190 Stirling Street
Perth WA 6000
PO Box 8196 PBC
Perth WA 6849
Tel 08 9267 3444
Fax 08 9267 3499



National Financial Planners Pty Ltd


This document is issued by Sentry Financial Services Pty Ltd ABN 30 113 531 034 AFSL 286786 (Sentry). It is Part Two of a Financial Services Guide (FSG) and should be read in conjunction with Part One.

National Financial Planners Pty Ltd (National Financial Planners) is a Corporate Authorised Representative of Sentry and has been given permission to provide you with this FSG Part Two.



Financial Services are provided to you by:

Corporate Authorised Representative Name National Financial Planners Pty Ltd
Trading Name National Financial Planners
Australian Company Number 277 259 014
Corporate Authorised Representative ASIC Number 237225
Authorised Representative Name Jim Zagoudis
Authorised Representative ASIC Number 237714
Business Address Ground Floor 1A, 182-184 Victoria Parade East Melbourne, Vic 3002
Postal Address P.O Box 32, Oakleigh Vic 3166
Telephone 03 9504 3878
Fax 03 9504 3604 
Mobile 0418 888 858


Jim Zagoudis

Jim Zagoudis (Jim) is a Sub-Authorised Representative of National Financial Planners and is authorised to advise and deal in the following products:

  • Government Debentures, Stocks and Bonds
  • Life Insurance (Risk and Investment Products)
  • Retirement Savings Accounts and Superannuation
  • Deposit Products
  • Managed Investment Schemes
  • Securities
  • Self Managed Superannuation Funds



Sentry receives all remuneration paid upon the provision of services by Jim and under contract pays National Financial Planners 91% of the amounts received. National Financial Planners funds the costs associated with operating their business, and then pays Jim the residual as a salary and distributions.

This is a guide as to how fees and commissions may be charged. Jim will provide you with a Statement of Advice which will outline his fees and/or any commissions. All fees and/or commissions will be discussed
and agreed with you prior to commencing any work.

Full details will be outlined to you in writing with the scope of work to be completed; this will be provided to you prior to commencing any work.


Fee for Service

We charge fixed price fees for initial advice and implementation of any investments, superannuation, retirement planning and Centrelink issues in the range of $1,500 and $16,000.

We also provide fixed price ongoing service packages on investments,  superannuation, retirement planning and Centrelink issues from between $1,000 and $10,000 per annum.

We may charge an hourly rate for the advice we provide up to $350 per hour for advice on investments, superannuation, retirement planning and Centrelink issues.

All fees are exclusive of GST. You will be invoiced directly for these fees and may elect to pay Sentry
directly or have these fees deducted from your investments.



Product providers may pay a commission directly to Sentry for some financial products.

Commission payments may be either initial or ongoing. Initial commissions are generally a once off payment made when new business is placed or additional contributions are made to a financial product. Ongoing commissions are paid whilst you hold the product.

Where possible we may agree to refuse to receive these commissions, rebate these commissions to your account, or use the commissions to offset some or all of your agreed fee for service

Commission on Life Insurance Products Initial commission may be up to 130% of the initial annual premium. Ongoing commission may be up to 50% of the ongoing annual premium.

Should you cancel a life insurance contract within the first year, we reserve the right to invoice you an amount equal to the commission refunded to the insurer

Commission on Investment Products before 30 June 2013 Initial commission may be up to 5% of the account balance Ongoing commission may be up to 1.5% of the account balance. Commission on Investment Products from 1 July 2013

There is no commission payable on new investment products. Ongoing commission for existing investment products at 30 June 2013 may be up to 1.5% of the account balance. All commissions are exclusive of GST.


Referral arrangements

National Financial Planners may have referral arrangements with selected referral partners. Should you engage the services of any of his referral partners, National Financial Planners may obtain a benefit in the form of a fee, a commission or a combination of both.

If a referral arrangement applies to you, National Financial Planners will provide you with further details on the benefits received.